Si hemos hecho una mudanza con una empresa y no ha satisfecho nuestras expectativas, tenemos la posibilidad de presentar una reclamación. De esta manera, se podrían subsanar todos los problemas surgidos durante la mudanza.

Para hacer una reclamación o queja, lo primero es hacerla ante la propia empresa con la que hemos contratado el servicio: si se ha hecho todo conforme a la ley y se ha suscrito un seguro, éste se hará cargo de los desperfectos, en el caso en que los haya. Si lo que se ha producido ha sido un retraso en el plazo previsto o un incumplimiento del contrato, la empresa tendrá que responder.

Se debe evitar en todo momento conservar la calma, tanto el cliente como la empresa. Gritar, alterarse (y, mucho menos, insultar), no sirve de nada, sólo estropear la relación entre las dos partes. Es mejor tener una actitud colaboradora, ver en qué han podido equivocarse y tratar de solucionarlo de la mejor manera posible. Sólo así se resolverá el conflicto.

Además, cuanto antes se disculpe la parte demandada mejor podrá ayudar a que el problema quede en un malentendido sin importancia. Conviene hacer las preguntas correctas (cómo sucedió el incidente, quién pudo ser el responsable, qué condicionantes se produjeron…). Aunque, al final, se demuestre que la empresa no tuvo la culpa, el cliente se sentirá escuchado y comprendido.

Hay que tener en cuenta que la queja o reclamación puede ayudar a la empresa de mudanza a mejorar su servicio. Siempre es mejor sacar lecciones positivas que rechazar de plano una equivocación o error, venga de donde venga.

En caso de que el cliente tenga razón, una opción que puede beneficiar a las partes es compensarle si se ha roto algún objeto, o hacerle un descuento en el precio final del servicio. También se le puede hacer un descuento para el próximo porte (si tuviera previsto contratar otro en un futuro cercano), junto con una carta en la que se le pide al cliente disculpas por los inconvenientes producidos.

En FEDEM, todas las empresas saben que una reclamación es algo que puede producirse e intentan solucionar siempre los problemas que puedan surgir al hacer una mudanza.

Si quiere conseguir las mejores empresas de mudanzas profesionales, con garantía de calidad y seguro, contacte con una empresa de Fedem rellenando el siguiente formulario o haciendo clic aquí.

Solicita presupuesto y consigue el mejor precio


Nombre*

E-mail*

Fijo

Móvil*

Destino

Origen

Provincia*

Provincia*

Selecciona tu zona*

Selecciona tu zona*

Población B*

Población A*

Ascensor*

Ascensor*

Planta B

Planta A


Fecha

Mensaje



No


*Campos obligatorios


Responsable: Identidad: FEDEM - CIF: G-80587504 Dir. postal: C/López de Hoyos, 322, 28043, Madrid, Teléfono: 917444700; Correo electrónico: fedem@cetm.es. De acuerdo y para dar cumplimiento al RGPD, en nombre de la empresa tratamos la información que nos facilita con el fin de prestarles el servicio solicitado. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en FEDEM estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.

Deja una Respuesta

  1. Christine Hai

    I have been surfing on-line greater than three hours nowadays, yet I by no means found any attention-grabbing article
    like yours. It is pretty value sufficient for me.

    In my opinion, if all web owners and bloggers made good content material as you did,
    the net will likely be much more useful than ever
    before.

  2. Lorena Rosati

    I’ll right away grasp your rss feed as I can’t
    find your email subscription link or newsletter
    service. Do you have any? Please permit me recognise in order
    that I may subscribe. Thanks.

  3. Ella Regehr

    You’ve made some decent points there. I checked on the web for more information about the
    issue and found most individuals will go along with your
    views on this web site.

  4. Cornelius Nesbitt

    Everyone loves what you guys are usually up too. Such clever work
    and exposure! Keep up the excellent works guys I’ve incorporated you
    guys to my own blogroll.

  5. Kevin Thiess

    You ought to be a part of a contest for one of the highest quality blogs on the web.
    I will highly recommend this website!

  6. Anne Cruz

    Amazing! This blog looks exactly like my old one! It’s on a completely different topic but it has pretty much the same page layout and design. Superb
    choice of colors!

  7. Kyle Hillegeist

    Greetings! Very helpful advice within this post!
    It’s the little changes that will make the greatest changes.
    Many thanks for sharing!

  8. Linda Wood

    I want to to thank you for this good read!! I definitely loved every little bit
    of it. I’ve got you bookmarked to look at new things you

  9. Dennis Choi

    Providing Holiday presents that are personalized as wedding gifts is of making this mix fall together
    the better method.

  10. Carl Sasson

    Wow, this piece of writing is pleasant, my younger sister is analyzing these kinds of things, therefore I am going to tell her.

  11. Beverly Wark

    It’s vital that you provide your girlfriend some time and area, do not make the very same error as other guys before you by constantly calling, messaging, emailing your ex sweetheart.

  12. Catherine Hudnall

    It is perfect time to make some plans for the future and
    it’s time to be happy. I’ve read this post and if
    I could I wish to suggest you some interesting things or suggestions.
    Maybe you could write next articles referring to this article.
    I desire to read even more things about it!

  13. Pat Trice

    Ahaa, its fastidious conversation concerning this article at this place at this blog, I have read all that,
    so at this time me also commenting at this place.

  14. Kristal Betka

    Way cool! Some very valid points! I appreciate you writing this article
    and the rest of the website is really good.

  15. Lowell Tate

    I’ve been browsing online more than 3 hours today, yet I never found any interesting article like yours.
    It is pretty worth enough for me. In my view, if all web owners and bloggers made good content as you did,
    the net will be much more useful than ever before.

  16. Elias Hooper

    Hey! Someone in my Myspace group shared this site with
    us so I came to take a look. I’m definitely loving the information. I’m bookmarking and will be tweeting this to my followers!
    Wonderful blog and brilliant design.

  17. Kelly Tarnowski

    I was very pleased to find this site. I wanted to
    thank you for ones time due to this fantastic read!! I definitely liked every bit of it and i also have you
    saved as a favorite to see new stuff on your web site.

  18. Dennis Vohnoutka

    I have been surfing online more than 3 hours today, yet I never found any
    interesting article like yours. It is lovely price sufficient for me.
    Personally, if all website owners and bloggers made just right
    content material as you did, the internet will likely be
    much more useful than ever before.

  19. James Wojcik

    I’ve been browsing on-line more than 3 hours these days, yet I by no means
    discovered any interesting article like yours. It is beautiful value
    enough for me. In my opinion, if all web owners and bloggers made just right
    content material as you probably did, the internet can be a lot more useful than ever before.

  20. Arleen Villeda

    I’ve been surfing online more than 4 hours today, yet I never found any interesting article like yours.
    It’s pretty worth enough for me. In my opinion, if all
    site owners and bloggers made good content as you
    did, the net will be a lot more useful than ever before.

  21. Amy Rise

    Hi, Neat post. There is a problem with your site in internet explorer, may check this?
    IE still is the marketplace leader and a huge section of folks will pass over your wonderful writing due
    to this problem.

  22. Kenneth Jordan

    Hey would you mind letting me know which hosting company you’re utilizing?
    I’ve loaded your blog in 3 completely different internet browsers and I
    must say this blog loads a lot quicker then most.
    Can you recommend a good web hosting provider at a reasonable price?
    Many thanks, I appreciate it!

  23. Rose Waters

    I juyst couldn’t leavve your site before suggesting thast I extremey enjoyerd thhe stadard info a person provide onn yur visitors?

    Is gking too bee back incessatly iin order too chek upp oon neww posts

  24. Jeffrey Brown

    I’m not sure where you are getting your information, but great topic.
    I needs to spend some time learning more or understanding more.

    Thanks for magnificent info I was looking for this
    info for my mission.

  25. Nicole Dubrock

    I simply could not depart your website before suggesting that
    I actually enjoyed the usual information a person supply in your visitors?
    Is going to be back ceaselessly to investigate cross-check new posts

  26. Rhea Hansman

    It is perfect time to make some plans for the future and it’s time
    to be happy. I’ve read this post and if I could I want to suggest you few interesting things or suggestions.
    Perhaps you could write next articles referring to this article.

    I wish to read even more things about it!

  27. Edward Marletta

    I have been surfing on-line more than 3 hours these days, but I never discovered
    any fascinating article like yours. It is lovely price sufficient for me.
    Personally, if all webmasters and bloggers made just right content as you did, the internet will be much more helpful than ever before.

  28. Malcolm Moore

    This permits for frictionless saving moment of the sales person, buying,
    reducing fulfillment occasions and therefore decreasing working capital.

  29. Gilbert Williams

    You actually make it seem so easy along with your presentation but I find this matter to be really something that I believe I might never understand. It kind of feels too complex and very wide for me. I’m having a look forward in your subsequent submit, I will attempt to get the hang of it!

  30. Corine Main

    I like the helpful info you supply to your articles. I’ll bookmark your blog and check once more right here regularly. I am rather sure I’ll be informed many new stuff proper right here! Good luck for the following!

  31. John Pesina

    Ahaa, its fastidious discussion on the topic of this article
    here at this website, I have read all that, so now me also commenting here.

  32. Jessica Nieves

    I’m extremely impressed together with your writing skills and also with the structure on your blog.

    Is that this a paid theme or did you customize it your self?
    Anyway keep up the excellent quality writing, it’s
    uncommon to peer a nice blog like this one these days..

  33. Derek Strasser

    I like it when folks get together and share ideas.
    Great site, continue the good work!

  34. David Szekeres

    It is the best time to make some plans for the future and it is time to be happy.

    I have read this post and if I could I desire to suggest you few interesting things or
    tips. Maybe you can write next articles referring to this article.
    I want to read more things about it!

  35. Alphonso Mathiasen

    very nice post, i certainly love this website, keep on it

  36. sildenafil tablets

    sildenafil tablets

    sildenafil tablets

  37. Chase Galdames

    I’m book-marking and will be tweeting this to my followers! Great blog and outstanding style and design.

  38. Jonnie Fouche

    thanks for sharing this information have shared this link with others keep posting such information..